Frequently Asked Questions

Here you’ll find answers to the most common questions about our flowers, orders, and services.

Most asked questions

Where are you located?

Our flagship store is located at Gelderlandplein 171 in Amsterdam. Here you can discover our full collection of fresh bouquets, preserved roses, curated gift sets and seasonal arrangements in an elegant boutique setting.

In addition to our main store, we have a growing network of Automated Flower Stores throughout the Netherlands. These refrigerated vending machines are stocked daily with our most popular bouquets and gifts, offering easy access to luxury flowers at locations like shopping centers, petrol stations and airports.

Looking for a Daily Flowers location near you? Check our store locator for a store near you.

What are the delivery times?

You can choose a time and date for you delivery. You first choose a time of delivery, the slots are:

  • 10:00-22:00 (no charge)
  • 10:00-16:00 (+ €4,95)
  • ASAP (+ €19,95)
  • Pick up Gelderlandplein 171 (no charge)
  • Same-day delivery (+ €9,95)
  • No evening delivery

Once you go to your cart you will be able to choose a date.

Are your Flowers real or fake

All our Flowers are real, except for the Silk collection. Even the Preserved Flowers are real! These get a special treatment with glycerine that will last them up to 5 years.

Do you have Peonies available?

Peonies are only at available at Daily Flowers from late April to early July. They unfortunately only bloom for a short period every year.

Ordering

Can I select a delivery date?

Yes, choose your preferred delivery date in the calendar at checkout. You can also choose a delivery slot for a more specific delivery time. The slots are:

  • 10:00-22:00 (no charge)
  • 10:00-16:00 (+ €4,95)
  • ASAP (+ €19,95)
  • Pick up Gelderlandplein 171 (no charge)
  • Same-day delivery (+ €9,95)
  • No evening delivery

By same-day delivery, the order must be placed before 12:00

How can I change an order I already placed?

You can request changes within 2 hours after placing the order by contacting our customer service team. The fastest way is to call +31 85 401 96 79

You can also reach us via WhatsApp at this number, or send an email to info@dailyflowers.nl

Where are you located?

Our flagship store is located at Gelderlandplein 171 in Amsterdam. Here you can discover our full collection of fresh bouquets, preserved roses, curated gift sets and seasonal arrangements in an elegant boutique setting.

In addition to our main store, we have a growing network of Automated Flower Stores throughout the Netherlands. These refrigerated vending machines are stocked daily with our most popular bouquets and gifts, offering easy access to luxury flowers at locations like shopping centers, petrol stations and airports.

Looking for a Daily Flowers location near you? Check our store locator for a store near you.

Can I place an order for someone else?

Yes, simply enter the recipient’s delivery details at checkout and add a personal card if you like.

Can I get an invoice for my company?

Of course. Enter your company details in the billing section and the invoice will be emailed automatically.

Delivery

When will I receive my order?

You will receive it on the chosen date. A track & trace link will be sent to your email once shipped.

What if my order never arrives?

Check your tracking link and contact us right away. We will investigate and provide a solution.

Do you offer same-day delivery?

Yes, in certain regions for orders placed before 12:00. Availability is shown at checkout.

For same-day delivery we charge (+ €9,95)

What happens if the recipient isn’t home?

If you or the recipient aren't home, we will always try the next door neighbors. If these aren't home we will leave the bouquet in a safe place close to your house (you will receive a photo) or we will take it back to the store. This is always done in agreement with the sender.

Payment & Costs

Which payment methods do you accept?

We accept iDEAL, credit cards, PayPal, and “Pay Later” where available.

Is payment secure?

Yes. All transactions are encrypted and processed by certified payment providers.

What international taxes or duties do I need to pay?

For international orders, customs duties or VAT may apply. These are the recipient’s responsibility and vary by country.

What is your return policy?

Flowers are fresh products and cannot be returned, but if there’s a quality issue, contact us within 24 hours with photos. Non-flower items can be returned within 14 days if unused.

My payment failed, what should I do?

Try again or choose another method. If it still doesn’t work, contact us and we’ll help.

Product & Care

What should I do if I receive a damaged order?

Please send us clear photos of the issue within 4 hours of receiving your order, together with your order number. This allows us to quickly assess the situation and take action. Once we’ve reviewed the photos, we will arrange either a replacement, a refund, or another suitable solution to ensure you are fully satisfied with your experience.

You can reach us by email at info@dailyflowers.nl or send us a WhatsApp message at +31 85 401 96 79.

How are your products made and where do they come from?

Our bouquets are hand-tied with fresh flowers from selected growers. We prioritize sustainable sources whenever possible.

Learn more about our suppliers

How do I make sure I order the right size?

Choose Small, Medium, or Large. Each product page shows stem counts and photos for comparison.

How can I contact you if my question isn’t listed here?

Use our contact form or email info@dailyflowers.nl. You can also call us on +31 85 401 96 79 or send a Whatsapp massage to the same number.

How can I keep my bouquet fresh for as long as possible?

Trim the stems diagonally with a clean, sharp knife or scissors to allow better water absorption. Place the flowers in a clean vase with fresh water and mix in the included flower food to help them last longer. Refresh the water and re-trim the stems every two days to keep them hydrated. For the best results, display the bouquet away from direct sunlight, heating appliances, or drafts.

This way, you can enjoy your Daily Flowers bouquet for as long as possible.

Is your question still unanswered?

There are multiple ways you can contact us. You can call us or send a Whatsapp message on: +31 85 401 96 79. You can also send an email to: info@dailyflowers.nl. Whatever has your preference. 🌸