Flower care instructions
To make sure that you can enjoy your flowers to the fullest, we have created this care guide full of useful tips and interesting information. Click below on the items relevant to your purchase or gift.

General bouquet care
To keep you bouquet fresh, full, and beautiful for as long as possible, follow these simple steps:
- Trim the stems
Cut 1–2 cm off each stem at a diagonal angle before placing the flowers in water. This helps them absorb water more effectively. - Use warm water
Fill a clean vase with fresh water at around 40°C. Hydrangeas, carnations, and spray roses hydrate best in slightly warm water. - Choose the right vase
Use a tall, clean vase to support the bouquet’s shape and help reduce bacteria. - Refresh regularly
Re-cut the stems slightly and change the water every 1–2 days to keep the bouquet looking its best. - Keep in a cool spot
Avoid direct sunlight, heat sources, and fruit bowls—these can shorten the bouquet’s vase life.

Orchid care
With Aquo Pot System
The Aquo pot features a built-in reservoir that allows the orchid to absorb water as needed.
- Weekly Maintenance: Once a week, check the water level in the reservoir.
- Refill: Add water up to the indicated line inside the reservoir.
Easy Access: The orchid can be easily removed and replaced in the reservoir for maintenance. - Self-Watering: The plant draws the exact amount of water it requires, promoting optimal growth and bloom.
Placement & Light
- Temperature: Maintain a room temperature between 16°C and 24°C.
- Light: Place the orchid in a well-lit area but avoid direct sunlight, especially during summer months.
- Ideal Locations: A windowsill facing northeast or southwest is optimal.
- Signs to Watch: Yellowing leaves may indicate too much direct sunlight. Dropping buds or dark green leaves can suggest insufficient light.

Preserved Roses care
This preserved rose is crafted to stay beautiful with minimal care.
- No water or sunlight needed — the rose has been expertly preserved to maintain its shape and color.
- Keep away from direct sunlight and humidity to prevent fading or damage.
- Handle gently and avoid touching the petals, as they are delicate by nature.
- Display indoors, ideally in a dry, temperate environment.
With a little care, your rose will remain vibrant and expressive for up to five years — a lasting symbol of love.

Madaq chocolate care
Chocolate can develop a white coating due to various factors such as temperature changes, humidity, and long-term storage. Chocolate that has turned white is still safe to eat, although its texture and appearance may be affected. To ensure quality, we recommend following our storage instructions and respecting the best-before date. - Madaq Chocolatier
What our customers say
Returns & Support
What if I’m not satisfied with my order?
We want you to be 100% happy. If something isn’t right, contact us on +31 85 401 96 79 within 24 hours and we’ll make it right. Whether with a replacement or refund. To speed up the process, please send us a picture of the item along with a proof of purchase on Whatsapp or via e-mail.
How long do the flowers stay fresh?
Our bouquets are designed to last up to two weeks with proper care. Preserved roses and special preserved arrangements last much longer, up to several years.
How do I contact customer service?
You can reach us by email, phone, or WhatsApp, whichever works best for you. Our team is here to help 7 days a week. Monday to Sunday from 09:00 to 18:00.
